Wilmington City Government Phones Are Down, Fiber Optic Cable Severed

Wilmington – City Government Phone System Is Currently Down; Network Outage Is Affecting All City Offices’ Incoming and Outgoing Calls, according to John Rago,
Deputy Chief of Staff for Policy and Communications.

The City of Wilmington is currently experiencing a technical problem with its phone system that is affecting City government offices. The service outage, first detected earlier today, has disrupted both incoming and outgoing calls at all government offices citywide throughout the day. Residents attempting to call into the City, or government workers attempting to call out, are being met with a busy signal at this time.

The City’s phone service provider, Newark, Del.-based Windstream, is aware of the problem and blamed the outage on a severed fiber, which has disrupted service to all of its customers throughout the region. The says repair and operations teams, together with local field operations and vendor support, are currently on site to make the necessary repairs. There is no estimated time for the repairs to be completed, but further updates will be provided as more information becomes available.

It’s doesn’t appear to have affected police or fire communications.

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